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Site Policies:
Refunds 7 Returns
Delivery
Privacy
Security
Refund & Returns Policy
We do not offer refunds for change of mind. For this reason we advise buyers to contact us prior to purchase regarding any questions or concerns, we will glady reply in prompt time. If for any unfortunate reason you are not completely satisfied with your purchase, please email us at vina@vinajewellery.com.au so that we can resolve any problems.
Returns will not be accepted for goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you to take out shipment registration of insurance with your postal carrier. Vina Jewellery will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Delivery Policy
After ordering online, you will receive an email confirmation from eWAY confirming your payment details (if you have provided your email address). You will also receive an email from Vina Jewellery confirming your order.
All orders will be processed within 24 hours of being submit
We will attempt, however cannot guarantee delivery within 1 to 7 working days from the date of payment - delivery time will vary depending on destination (excludes public holidays).
The appropriate delivery method Fastway Courier or Australia Post will be determined by Vina Jewellery by such factors including delivery networks, size and weight of order once packaged. Vina Jewellery recommends a person is present between the hours of 9:00am and 5:00pm to accept delivery to your nominated address - signature may be required upon delivery.
Responsibility will not be taken for loss due to incorrect delivery detail as submitted by you at time of order, delays in delivery and orders returned to sender (Vina Jewellery) in the event that you fail to take action for organised re-delivery, should no one be present at time to accept first delivery attempt.
If you wish to query a delivery please contact us at vina@vinajewellery.com.au.
Privacy Policy
Introduction
Vina Jewellery regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Vina Jewellery users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Vina Jewellery at 02 9713 5486
Collection of Information
In order to use the Vina Jewellery website, it is necessary to collect some personal information from you in order to provide our services as an online retailer.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information is collected by Vina Jewellery via correspondence from you or your company. Information may be collected via direct contact through email or telephone and online forms used on our website such as those you when you register as a user, place an order or sign up for our newsletter.
Use of Collection Information
Any details collected from Vina Jewellery customers are required in order to provide you with our products and services, a high level of customer service as well as inform you of additional products and services in the future.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at vina@vinajewellery.com.au
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at vina@vinajewellery.com.au
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to complete orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Vina Jewellery uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at vina@vinajewellery.com.au
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Vina Jewellery may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service such as providing your name and address to our courier company for delivery.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Vina Jewellery does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Vina Jewellery site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.vinajewellery.com.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Security Policy
This website does not store your credit card detail at all.
Vina Jewellery uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Vina Jewellery or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Vina Jewellery.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
